Hampers

We can arrange delivery to most international destinations, (this includes but is not exclusive to, Northern Ireland, Scottish Highlands and Islands, Isles of Man and Isles of Scilly) delivery times and prices available upon request.
We attempt to despatch orders received as soon as possible, however delays may be experienced during busy periods. If a delivery is urgent, please place the order on the web site then telephone us as soon as possible to confirm an expected delivery date. We will of course do our utmost to meet any delivery deadlines.

By using this site, you agree to the terms and conditions below. Please do not use this site if you disagree with any of the terms and conditions.

The Cheese Hamlet is an independently owned and operated business based in Manchester, UK. As such all contracts will be made under English law and subject to the jurisdiction of the courts of England & Wales.

General

Most of our cheeses are handmade artisanal cheeses that are subject to environmental and seasonal variances which include but not exclusive to size, colour, flavour, texture and availability. Our products are then cut and prepared in-store by hand by one of our cheese mongers which may lead to further variances and while we guarantee that the overall weight supplied will be equal to or more than the advertised weight there may be variances in each individual weight supplied.

Allergens

We provide allergen information on all the products we supply. This well be included on the label applied to each product and while we strive to ensure that this information is correct, we cannot be held responsible for incorrect or missing information. Most of our products are prepared in-store which does contain and handle allergens that may not be listed on the ingredients or allergen information and as such may contain traces of declarable allergens.

Delivery

Once orders are received, we will aim to dispatch the order as soon as possible. Orders are dispatched Monday to Thursday via an overnight courier service for delivery Tuesday to Friday. Please ensure that someone is available to sign for your delivery as a signature will be required. Instructions to leave the parcel in a safe place or with a neighbour can be made however we cannot guarantee this will be possible as the final decision will be taken by the delivery driver on the day.
Delivery to work or alternate address can be arranged at no further cost. We do not currently offer international delivery.

Pricing

All prices shown on the site are in GBP and include VAT (where applicable) at the prevailing rate. The company reserve the right to alter any prices or specifications at any time without notice and the goods will be subject to the price ruling on the day of dispatch. Customers will be notified if the price charged is different from the published price at the point of ordering and will be given the option to cancel the order without penalty.

Cancellation

Please contact us immediately at shop@thecheesehamlet.co.uk or 0161 4344781 if you wish to cancel an order after it has been placed. As orders for perishable goods are actioned as soon as practicably possible after receipt, we reserve the right not to accept your cancellation request. If your cancellation request is accepted, we will arrange for any money paid to be refunded to the original payment source as soon as possible.

Returns & refunds

As most of our products are perishable returns are usually only accepted if the supplied goods are faulty or damaged. Any request for a return or claims for a refund must be made within 24 hours or receipt of the goods. If this is by phone (0161 4344781) a further written claim with photographic evidence must be submitted to us within 3 days to shop@thecheesehamlet.co.uk or The Cheese Hamlet, 706 Wilmslow Road, Didsbury, Manchester, M20 2DW.

Perishable items should be kept chilled until written acceptance of any claim has been received from us. All packaging should be kept for inspection by the couriers in cases of claim for damage.

Disclaimer

The Cheese Hamlet does not represent or warrant that the information contained on this site is complete or free from error, and expressly disclaims and does not assume any liability to any person for any loss or damage whatsoever caused by errors or omissions in the data or the software, whether such errors or omissions result from negligence, accident, quality, performance of the software, or any other cause.