Refund policy

Cancellations & Refunds

All our cheeses are cut and prepared fresh to order, and many of our products are perishable. To keep things fair and transparent, we follow the policies below.

Changing Your Mind (Before Dispatch)

If you need to cancel your order before it has been prepared or dispatched, we’re happy to help. A £5 non‑refundable processing and handling fee will be deducted from your refund. This covers card fees and the admin involved in preparing your order.

Prefer store credit? If you’d rather avoid the £5 deduction, we can issue the full order value as a digital gift card instead which can be used online or instore.

After Dispatch or Preparation

Once your order has been prepared, dispatched, or made ready for collection, we are unable to offer refunds due to the perishable nature of our products.

Faulty or Incorrect Items

If anything arrives damaged, incorrect, or not up to our usual standards, please contact us straight away and we will do our upmost to put it right.